Guide · Recognition in Healthcare

Recognition in Healthcare

Healthcare workers keep the system running, often without feeling recognized. Bringing back recognition, from patients, families and between colleagues, changes daily life and the meaning of the job.

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The situation

A sector under pressure

73%

of healthcare workers don't feel recognized at the true value of their work.

absenteeism in healthcare is about twice as high as in other sectors.

Millions €

the annual cost of absenteeism and departures can reach several million euros for a 1,000-employee facility.

Lack of recognition weighs on motivation, wellbeing and the mental health of teams. It's a human issue, but also an economic and public health one.

360° recognition in healthcare

Patients, families and caregivers, all involved

In healthcare, recognition doesn't only come from managers. Patients and families have a great deal to express, and so do professionals among themselves. A simple QR code opens this gesture to everyone.

Messages are moderated, then read by the caregivers concerned, and kept as a wall of gratitude that can be revisited.

How it works

Simple to set up, easy to live with

Posters and QR codes

With real photos of the teams, in the wards and reception areas.

A message in a moment

Patients, families and colleagues write their recognition, freely.

Moderation

Every message is checked before being passed on.

Read by caregivers

Teams receive and reread the messages, on their wall of gratitude.

On the ground

AP-HM, Hôpital Nord de Marseille

"Thanks to Listen Leon, our neonatal unit at Hôpital Nord de Marseille receives messages from families every week that remind us of the deep meaning of our job. Listen Leon creates a precious bond between caregivers and patients that fuels our commitment."

Pr Barthélemy ToselloAP-HM, Hôpital Nord de Marseille, neonatal unit

10%

family participation rate

249

characters on average per message

+13 pts

eNPS increase within the team

+24%

more caregivers who feel sufficiently recognized

The benefits

Meaning, connection, retention

Recognition nurtures engagement and the sense of purpose in the job, strengthens the bond between caregivers and patients, and supports attractiveness and retention of teams, in a sector under pressure.

What the science says The lack of recognition

Go further

Bring recognition into your facility

Hospitals, nursing homes, medico-social facilities: we adapt the approach to your reality.

Healthcare offer 360° platform Positive Team Challenge Deploy a program

Frequently asked questions

Recognition in healthcare, explained

Who can send messages?

Patients, families, and professionals among themselves. This is 360° recognition, open to everyone via a QR code.

Are messages checked?

Yes. Every message is moderated before being passed on, then read by the caregivers concerned.

Does it work in nursing homes?

Yes. Hospitals, nursing homes and medico-social facilities: the approach adapts to each context.

What concrete impact?

At Hôpital Nord de Marseille, the team's eNPS rose by 13 points and the share of caregivers who feel sufficiently recognized rose by 24%.

Is it scientifically proven?

The effects of the approach are documented by an independent study published in the Journal of Happiness Studies. See our science page.

Let's bring recognition back to caregivers

Let's see how to set it up in your facility.

Request a demo

Go further

15 thank-you message examples for work The Real Cost of Turnover in Healthcare: Why Recognition Is a Strategic Investment Recognition in Nursing Homes: How Family Connection Improves Caregiver QWL Toward Positive Hospital Management The Science of Gratitude: How to Retain Healthcare Workers Recognition for All: Transforming the Daily Work of Healthcare Professionals

Case study · AP-HM, Marseille

In neonatal intensive care, it is the parents who say thank you

54 thank-you messages in ten months, written by families and staff. The first public hospital department in France to deploy Listen Leon.

Read the case study